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parabelluminc@gmail.com
Email is the best
way to contact us for any questions you
may have. We are NOT one of those companies that allow
our emails
to sit for weeks unanswered. We know that good customer service
means
timely communication with the people that entrust us with
their business.
502-759-4010
If for any reason, no one is available to
take your call,
or if you need to be contacted after hours,
please wait for voice mail and someone WILL return
your call in a
timely manner.
Best
Times To Call
Tues-Thurs
10:00AM - 3:00PM (Eastern)
9:00AM - 2:00PM (Central)
8:00AM - 1:00PM (Mountain)
7:00AM - 12:00PM (Pacific)
Closed All Major
Holidays &
December 23rd -
January 1st
*Jobs received via mail order or other shipper, payment is due
prior to
completed item(s) being shipped back to the customer.
To ensure fastest return
service, we recommend our customers
send payment along with their order. Sorry
no C.O.D.
*We
accept Visa, MasterCard, Discover, Check, and Money Orders.
Personal checks will be held until they clear before returning your item(s)
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*For
service, click the link located below for a printable version of our work order.
Fill it out and print as legibly as possible. If more room is needed, print on
back or separate sheet of paper and attach to your order form.
*Unload
you firearm(s) & ship no ammunition with your order.
*Use proper
shipping containers and packing materials to ensure nothing will get damaged in
transit.
*Enclose
work order along with payment (if paying by check or money-order). Make sure you
have the proper amount of return shipping funds included. Weigh your package
just before you tape it up and check with UPS (www.ups.com)
for rates. Most long guns will run $15, and handguns around $30 as they must be
shipped overnight. FFL holders may ship handguns via USPS most times for less
than $20. Be sure to include enough for the proper amount of package
insurance. UPS rates for package insurance are:
Up to $300.00 value: $1.20
$300.00 and higher value: 40 cents per $100.00 of
valuation in addition to the first $1.20
*Note
Pertaining to Handgun Service Orders
Please be advised, according to new
legislation on the books, ALL handguns must be sold or returned after service
with a separate safety lock to make the liberals in Washington feel safer. Customers MUST send a trigger lock device of some sort
for handguns along with your service
order. If no lock is sent, PBI must enclose one for return shipping at customer
cost. The locking device does not have to be on the handgun, but it must be in
the box!
This law does NOT affect any long gun order and no trigger/action lock is
necessary.
*If shipped directly, we will return your
item directly to you, the customer. Return shipping address must be a street
address (sorry no P.O. boxes). If shipped through an FFL, we can only ship
directly back to your dealer. If shipping through a dealer, please have them
enclose a copy of their FFL. We send all firearms with adult signature required.
If no one is home at time of delivery, it is the customer’s responsibility to
make arrangements with the carrier for pick-up or scheduled delivery. We notify
all customers by email of return shipping and provide tracking numbers for your
convenience. If for any reason beyond our control a package is returned to us,
the customer will be responsible for any fees there after.
*Ship
all service orders signature required to:
Para Bellum Inc
6916 Heavrin Ave
Louisville, KY 40218
*We
accept NO walk in business at this location |
